A company that takes after-sales seriously
The name CXharbor comes from Ningji: "bringing calm back to business." In cross-border commerce, both sides are waiting: buyers up late waiting for a reply, sellers waking to unread complaints. Our job is to stop that anxiety here, the way a harbor lets ships in and keeps the storm outside.
Professional, efficient after-sales support
CXharbor provides professional, efficient after-sales technical support for cross-border ecommerce brands. Good customer service is a big part of how a brand succeeds abroad, so we treat every conversation as part of your reputation.
Three things we don't compromise on
Quality-focused
We carefully vet every team member, and every conversation is scored automatically against a quality rubric.
Technology-driven
We use AI throughout our support work to make service more efficient and improve the customer experience.
Global perspective
We work across complementary time zones, with agents working at near-native level in five languages: English, German, French, Spanish and Arabic.
Not a traditional call center
Technical support team
Handles smart-hardware after-sales across security devices, robot vacuums, smart-home products and more.
Multilingual support team
Agents at near-native level across English, German, French, Spanish and Arabic, covering Western and Middle Eastern markets.
AI technology team
Builds our AI tools and CRM integrations, and keeps making service more efficient.
Founder
Devin Liu
A senior background in global ecommerce after-sales service, with hands-on experience running after-sales for independent DTC stores, Shopify brands and Amazon sellers.
Company facts
Round the clock, across time zones
Hong Kong
Registered HQ · strategy & operations
APAC · UTC+8Egypt
Multilingual support team · 24-hour coverage with shifts
EMEA · Cairo timeRecruitment no-fee notice
Ningji & Company Limited never charges interview candidates any fee, under any name. Anyone collecting a deposit, training fee or interview fee in our name is committing fraud. Please check with us at our official email (hello@cxharbor.com), and treat cxharbor.com and ningji-group.com as the official sources.
Ready to improve your after-sales?
Tell us about your product and volumes: the first diagnosis is free, and we reply within two business days. Write to hello@cxharbor.com.