Managed Support
A dedicated overseas team for product questions, returns and everyday customer support.
Conversations that keep customers, not just close tickets.
Tailored overseas after-sales support for cross-border smart-hardware brands: near-native multilingual agents, shifts around your markets' hours, and SOP-driven quality.
Everything after the sale, handled with care.
People, advice and AI tools for your overseas after-sales.
After-sales Consulting
Understand your customers, map your processes and identify what to improve next.
AI Tools
A shared knowledge base, conversation quality review and an AI agent for routine questions.
Insights
Practical guides on returns, multilingual support and AI in customer service.
Works with the tools you already use
- Zendesk
- Zoho
- Shopify
- Gorgias
- Intercom
- WooCommerce
- Magento
- Shopline
- TikTok Shop
- Amazon
Why CXharbor. Service you can see.
24Hcoverage available, with shifts
2locations: Hong Kong HQ and Egypt support team
5languages at near-native level: EN, DE, FR, ES, AR
Weeklyservice reports
Live in as little as 1 week
Knowledge base, SOPs and system integration ready before the first real ticket lands.
Scale without hiring
Add coverage, languages and volume without growing your own headcount.
Measured weekly
A service report every Monday that shows response, resolution and satisfaction trends.
Built for brands that treat every conversation as the product.
Routine tickets, automated.
Order status, tracking, returns windows: the questions with one right answer. Our AI agent answers them from the same knowledge base every time, in each language you support.
Hard conversations, handled by experienced agents.
The angry ones, the technical ones, the ones where a refund is not what the customer is really asking for. Those go to someone who knows your product line and works to your SOPs.
Powered by our in-house AI knowledge base.
Every agent answers from the same knowledge base: the product SOPs, macros and multilingual content we maintain as your product changes.
Consistent answers
One source of truth across every agent and language.
Faster agent onboarding
New agents learn your product from one maintained source instead of scattered documents.
Every reply quality-checked
Every conversation is scored against a rubric, automatically.
From first call to steady state.
Audit
In a free first diagnosis, we map your products, ticket types, tone, pain points and volumes.
Prepare
We build SOPs, macros and escalation paths, integrate your tools, and train your agents before the first real ticket lands.
Scale
We go live in as little as one week, then tune quality weekly with transparent reporting as volume grows.
Request a free CX diagnosis.
The first diagnosis is free, and we reply within two business days. Prefer no call? Managed Support is priced per seat, monthly, and we can email you a written quote.