Conversations that
keep customers,
not just close tickets.
Tailored overseas after-sales support for cross-border smart-hardware brands: native-speaking agents, 24-hour response, and SOP-driven quality.
- Delivery
- Hong Kong · Egypt
- Languages
- EN · DE · FR · ES · AR
- Markets
- North America · Europe · Middle East
Works with the tools you already use
Built for brands that treat every conversation as the product.
Routine tickets automated. Order status, tracking, returns windows: the questions with one right answer. Agents answer from the same knowledge base every time, in each language you support.
Hard conversations handled by native speakers. The angry ones, the technical ones, the ones where a refund is not what the customer is really asking for. Those go to someone who knows your product line and works to your SOPs.
Everything after the sale, handled with care.
Three connected capabilities that take the customer experience off your plate, from first ticket to final repair.
Managed Support
A dedicated overseas team that knows your product line and works to SOP, across Phone · Email · Live chat · Social media, routed through your ticketing system with a clear escalation path.
Learn more →After-sales Consulting
Process diagnosis, team model and support operating design, plus reverse-logistics strategy that turns overseas returns into local repairs and lower loss.
Learn more →AI-Backed Quality
Agents answer from an in-house AI knowledge base, so replies stay consistent and every conversation is quality-checked against a rubric.
Run like a product, reported like one.
- Go live in 1 weekKnowledge base, SOPs and system integration ready before the first real ticket lands.
- Scale without hiringAdd coverage, languages and volume without growing your own headcount.
- Measured weeklyA service report every Monday: response, resolution and satisfaction trends, in the open.
Powered by our in-house AI knowledge base.
Every agent answers from the same in-house AI knowledge base: the product SOPs, macros and multilingual content we maintain as your product changes. It keeps answers consistent, gets new agents productive faster, and checks the quality of every reply.
- Consistent answersOne source of truth across every agent and language.
- Faster agent onboardingNew agents ramp on your product in days, not weeks.
- Every reply quality-checkedConversations scored against a rubric, automatically.
From first call to steady state.
Audit
We map your products, ticket types, tone and pain points, then benchmark volumes against a free first diagnosis.
Pilot
We build SOPs, macros and escalation paths, integrate your tooling, and train native agents before a single real ticket lands.
Scale
We go live in as little as one week, then tune quality weekly with transparent reporting as volume grows.
Book a free CX diagnosis.
Tell us about your product and volumes: the first diagnosis is free, and we reply within two business days.